Resources: Measurement
| Video | Measurement: Customer Feedback Six Disciplines' CEO Gary Harpst describes the importance of surveying customers and the feedback process |
| Newsletter | Measurement: Managing Processes The November 2010 Edition of the Strategy Execution Newsletter focuses on managing processes |
| Video | Measurement: Results-Oriented Cultures Gary explains the importance of a results-oriented vs. activities-oriented culture. |
| Video | Measurement: The Steps For Proper Measurement Gary Harpst explains the proper steps for setting good measures. |
| External Link | Measurement: Why Measurement Is So Important Conventional wisdom holds that metrics are essential to learning and development professionals. But metrics are not quite the center of the universe some would have you think they are. |
| External Link | Measures: KPI Library Link to KPI Library - over 5300 KPIs by process and industry |
